Vonage has a Serious Support Problem

You can switch to an Internet phone and save bucks and get free long distance.But if you do – be wary as Vonage has extermely poor support on their Internet phone service.We had a business phone with Qwest. On 6/22 we requested, through Vonage, to transfer this number to my Vonage Internet line. Qwest released the number for Vonage on 6/23. My business line – listed in DEX with an ad for $165 a month – now doesn’t work.Vonage says they can’t do anything about it. Qwest says they can’t do anything about it. Well, I sure can.We’ll keep you posted on how long it takes Vonage to get me connected. Meanwhile, my listed business number in the yellow pages, Internet local directories, and all my Internet web sites doesn’t work.Right now both Qwest and Vonage and pointing fingers at each other – saying it’s the other guy’s fault. I don’t care whose fault it is – until it is resolved, it’s the fault of both.Update: Qwest says they notified Vonage on 6/21, then dropped me on 6/23.OK Vonage – the ball is in your court…. Why didn’t you pick up the number?Note: Updates for this are in the Vonage support post in our Business blog - Get there from the comments here.Our Advice? Don’t go Vonage if you need to keep your old number.